Customer Success
From tribal knowledge to scaled software maturity
4
engineering days saved every time a cross‑team standards or remediation campaign runs
30
minute reduction in MTTR for high‑severity incidents thanks to alert enrichment
100%
increase in services passing the GiantPanda Ready rubric within six months
50%
of all service owners onboarded in the first 90 days—without extra meetings
“All our services are in the catalog, they get updated every hour with an automated script, and our quarterly campaigns are respected and get completed. I don’t have to force teams to get in there and get their services to higher levels of maturity. They’ve simply been completing silver and gold level checks because it’s gamified.”
- Art Chaidarun, Principal Software Engineer
