Setting and measuring standards for the long-haul

Know when a team is ready for more autonomy

Scorecards show where every service and every team stands against the standards you set. Use the same levels to decide when a team is ready to hand more of its work to agents. A team with clear owners, tests, and SLOs can let agents take on routine fixes, while a team that is still getting there keeps people in the loop until the basics are in place.

Let agents check before they keep going

Inside a workflow, agents check the scorecard before they move work forward. When every check passes, the work keeps moving through the factory. When one fails, the agent stops, tells the owner what is missing, and waits for a person to decide.

Service maturity isn't one-size-fits-all

Some organizations want to set global service standards, others want total team autonomy to decide what to track, and most fall somewhere in between. With the combined power of a global rubric and individual scorecards, you can get started right away and never outgrow your maturity model.

Set your own maturity levels

A shared taxonomy is critical if you want your maturity program to scale. Customize the names and definitions of levels used throughout your organization, and give your team the context they need to understand if a service meets expectations or needs action.

See what needs attention

Make it straightforward for engineering teams to know where their services stand—both in general and in particular—so they know exactly where to focus their efforts if something isn’t passing, and what to prioritize to bump up to the next level. The same view shows which services agents can work on today and what would unlock more.