How to automate software production readiness

As software engineers, we can all agree that there’s no such thing as perfect software. Whether we like it or not, there’s always something that can go wrong. Rather than strive for perfection, engineering teams should instead do everything they can to minimize potential disruptions by proactively addressing highly occurring preventable causes. This is where production readiness comes in. 

Overview: production readiness reviews

Production readiness helps engineering teams answer whether their production services meet the operational standards that matter to their organization. 

Production readiness reviews and checklists therefore measure readiness across a number of categories, including reliability, security, observability, quality, maintainability, and more. Getting it right means that your team can avoid incidents that lead to rework, cause revenue loss and reputational damage, and even impact developer velocity and morale. 

The limits of manual review

For teams that are in the early stages of leveraging production readiness, this approach often relies on manual checklists and reviews. While that is a good starting point, a mature production readiness process should be streamlined, comprehensive, and continuous. Let’s explore how you can take your production readiness to the next level by leveraging automation. 

Related reading: The Importance of a Production Readiness

The three challenges that get in the way of production readiness

When engineering leaders start exploring opportunities for enhancing their production readiness capabilities, there are often three challenges that they come up against. 

• A discoverability problem. Teams don’t have complete or up-to-date visibility into all the services and software that exists within their organization. There’s also a lack of clarity around ownership and accountability.
• A measurement problem. There isn’t a clear understanding of what needs to be measured in order to ensure readiness across multiple categories, nor of the metrics required. 
• A cultural problem. Developers aren’t interested in trading product development time for ownership and production readiness tasks, nor are they motivated to do so. 

Production readiness is a three-pronged problem to solve

To build a truly effective production readiness model, you need to address all three of these problems. At the end of the day, you can’t improve the things you don’t know exist or the things you can’t measure. And you definitely won’t get very far improving things that nobody cares about or has time for. 

The solutions for each of these challenges hinge on introducing automation into your approach to production readiness. 

How to solve production readiness challenges 

While automation is a key driver in addressing each of these three challenges, it’s not a silver bullet. Setting your organization up for success will take time, but it’s important to remember that the investment will be worth it in the long run.

Solving the discovery problem

It’s hard to know what services need improvement if you don’t fully know what services you have in the first place. For production readiness to be effective, you need to know what all your services are, where they are, and who owns them.

Many teams will rely on spreadsheets and Notion pages to manually catalog all of their services. While this may work for small teams, they can quickly become incomplete and out of date once a team scales. 

An AI-powered service catalog scans codebases, infrastructure, and tooling to provide real-time visibility into each service, with easily accessible information and metadata including ownership, past changes and deploys, where the code lives, where the service lives in the tool chain, dependencies, and more. It identifies unregistered services, resolves naming inconsistencies, and suggests likely owners based on code activity, ensuring a comprehensive and accurate service catalog.

Solving the measurement problem

When it comes to identifying the components you want to measure as part of your production readiness, you should start by creating a list of all the things that are important to your organization. An early iteration of this might look like a rudimentary checklist that service owners have to review before taking anything to production, but that is not going to scale well. 

For instance:

• Is an owner defined?
• Are backups setup? Stored cross-region? 
• Is data encrypted at rest? 
• Is data encrypted in transit? 
• Are secrets stored in Vault? 
• Are logs emitted to ELK?
• Does the service store PII? 
• Is it on the latest version of $Framework?
• Are instances running in prod VPC? Using the right security group? 
• Is container scanning enabled? 

There are two core challenges that many teams face with this approach. The first is data collection. There’s a lot of manual effort that goes into collecting the data required for a production readiness checklist. 

The other challenge is the evaluation process. Today, production readiness happens mostly right before a feature or application goes to production as a single large task. This means that when a new check is introduced or a dependency changes, the production readiness of a service that’s already in production isn’t reassessed, and that can open the door to risk. 

The solution here is, once again, automation. With an automated check system that integrates with detection tools and tracks all the measurements you care about, you can bypass potential errors. The goal here is to have a measuring system that checks your sources of truth rather than asking a human that might not actually know the answer. 

Plus, features like Custom UI widgets enable admins to add, reposition, and customize widgets on team and service pages, allowing for bespoke dashboards that surface what matters most: whether it’s pull requests, GitHub issues, or custom embedded content.

Solving the cultural problem

In order to develop a successful production readiness system, you need it to be embedded into your organization’s culture—but this isn’t something that’s going to happen overnight. Building a culture that prioritizes production readiness is a multi-step process that will take time. 

• Step 1: Start at the top. Having buy in from your leadership will be a key driver in moving things forward and encouraging adoption throughout the rest of the organization. 
• Step 2: Implement ruthless prioritization. This is the time to make really hard decisions. What trade-offs will your team make in terms of feature development to implement production readiness work? Having the executives from step 1 on board will be helpful in these discussions, as they will be able to rule on disagreements and advocate for changes that need to happen.
• Step 3: Incentivize teams to do the work. Giving teams the right data and tools is a great starting point, but it’s not enough. Developers need to feel like they are collectively contributing towards organizational objectives. 

When it comes to incentivizing team members, we’ve seen our customers do this successfully in three ways:

• Embedding production readiness into top-down goals. In practice, this can look like adding service maturity into your regular goal—and objective-setting cycle. For instance, you could have OKRs tied specifically to production readiness, as well as team and manager performance metrics tied to service levels. In addition, failing checks and lagging services could be added to the agenda for operational reviews. From a leadership perspective, there also needs to be complete visibility into performance against these goals and objectives through an automated reporting process. 

Reserving capacity exclusively for production readiness. This means carving out dedicated time or resources within each team for ownership work. This could be 20% of the points in a sprint, one team member per sprint, or even having every fourth or fifth sprint dedicated to ownership tasks.

Integrating service maturity into the software development lifecycle. Automating production readiness can be a stepping stone towards continuous development, and we’ve seen customers integrate our service maturity functions in their CI/CD pipeline. 

The approach or approaches that you choose to implement will depend largely on your organization’s culture and way of doing things. Regardless, investing in automation will be key to reducing friction, making the trade-offs easier to negotiate, and ultimately making it easier for dev teams to do this work. 

Achieving maturity in production readiness requires automation

Today’s engineering teams are being asked to be quicker, more agile, and more efficient than ever before. Often, this means that seemingly “non-essential” tasks like production readiness can be quickly deprioritized, leaving the organization open to increased risk. Leveraging automated processes and embedding them within a culture of continuous improvement and alignment within the organization can help teams stay agile and focused on the product while simultaneously prioritizing reliability, security, maintainability, and more.

OpsLevel provides a centralized platform for managing production readiness across all your services. By combining automated service discovery, maturity checklists, and customizable dashboards, OpsLevel helps engineering teams stay aligned on standards, reduce operational risk, and continuously improve service quality. It integrates seamlessly with your existing tools, making it easier to embed readiness into daily workflows without added friction.

Want to learn more about what a great IDP looks like in practice? Book a demo with our team today.

FAQs about production readiness review

What is production readiness?

Production readiness is a protocol for evaluating reliability, security, observability, quality, and maintainability of software systems. Engineering teams use production readiness protocols to determine if their production services meet the organization's operational standards. 

While there's no such thing as perfect software, production readiness helps teams minimize potential disruptions by proactively addressing preventable issues. Getting it right means avoiding incidents that lead to rework, revenue loss, reputational damage, and negative impacts on developer velocity and morale.

What are the three challenges of production readiness?

The three primary challenges are discoverability, measurement, and culture.

• Discoverability. Teams lack complete visibility into all services and software within their organization, along with unclear ownership. 
• Measurement. There's no clear understanding of what needs to be measured to ensure readiness or what metrics are required. 
• Cultural. Developers are often reluctant to trade product development time for ownership and production readiness tasks, creating resistance to these important efforts.

Addressing all three challenges is essential for building an effective production readiness model.

How can automation solve the discovery problem?

An automated service catalog provides real-time visibility into each service with easily accessible information, including ownership, past changes, code locations, tool chain positioning, and dependencies. 

Unlike manual catalogs that quickly become outdated as teams scale, automated systems integrate with different platforms (e.g., Kubernetes) to automatically pull in deployment information. This eliminates the need for developers to make manual updates and ensures the organization maintains complete and up-to-date visibility of all services, making it clear what needs improvement.

What approach is recommended for measuring production readiness?

Rather than using a flat checklist where all items are weighted equally, a graduated approach with multiple production levels (typically Bronze, Silver, and Gold) is recommended. 

• Bronze defines the minimum threshold a service needs to meet
• Silver establishes baseline requirements
• Gold represents aspirational standards for the future. 

Each service receives a grade based on completed checks, making it easier to compare maturity across services while prioritizing must-have checks. This approach provides clear visibility for both service owners and leadership to identify gaps and track progress.

How can organizations build a culture that prioritizes production readiness?

Building a production readiness culture is a multi-step process that starts with securing leadership buy-in, followed by ruthless prioritization of work. 

Teams should be incentivized through three proven approaches: 

• Embedding production readiness into top-down goals (like OKRs tied to service maturity)
• Reserving dedicated capacity for production readiness work (such as 20% of sprint points)
• Integrating service maturity checks into the CI/CD pipeline 

Investing in automation reduces friction, makes trade-offs easier to negotiate, and simplifies the work for development teams, ultimately creating a culture that values reliability alongside feature development.

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