Introducing Service Maturity from OpsLevel

Service Maturity, One Level at a Time

Service Maturity provides a custom answer to what’s next? for each of your services, so teams can continuously improve them.

With Service Maturity, systematically measure all your services against your engineering standards, at any scale. And with our service catalog and integrations, these automated Checks can cover service metadata, as well as data from anywhere else in your development or operational toolchains.

On their own, Checks–the individual tests or building blocks of Service Maturity–are useful, especially if you’re evaluating all services on a single domain or issue. But at OpsLevel we’ve recognized that Checks, or even lengthy checklists, don’t accurately reflect how the best engineering teams want to work.

Engineering leaders who care about reliability and operational excellence want to simultaneously evaluate services across many domains and emphasize sustainable, ongoing service maturity efforts–not one-off quick fixes. To support these organizations, we’ve incorporated our Checks into a robust Service Maturity Model.

In practice, a Service Maturity Model is a Rubric for evaluating services against. Importantly, our Rubric is not one size fits all. Instead, Checks are bucketed by Category, Level, and (optionally) Filter.

This gives engineering management, SREs, and platform teams the flexibility to lay out their preferred standards in a rubric that has segmentation, prioritization, and continuous improvement built-in.

Continuous, Targeted Improvement

OpsLevel’s Service Maturity capability makes it straightforward for development teams to know:  

• where their services stand today (the service scorecard)
• which activities should be prioritized and completed next (the unpassed checks at the next level)
• what the organization’s aspirations are for service maturity (the full model and each check’s notes which explain its importance)

The lower levels in a rubric (e.g. Bronze) will often map to checks that either need smaller investment to complete or are mission-critical tasks that are worthy of stopping product development work for. Ultimately, though, Service Maturity is flexibly designed to support whatever priorities and best practices a company wants.

We believe this makes striking the balance between agility and adherence to your engineering best practices possible for all software teams. With OpsLevel’s Service Maturity integrated into your engineering organization, teams can work independently and iteratively review (and level up) their services’ maturity. In parallel, engineering management and platform teams have complete, automatic visibility into the status of each service.

Solving Service Maturity for our Customers

Whether the emphasis is on ensuring the quality of new services as your application grows and evolves or on up-leveling existing services, Service Maturity from OpsLevel can help your organization break down daunting problems into manageable pieces and solve them efficiently and sustainably.

One OpsLevel customer drives operational excellence and delivers first-class solutions to their customers thanks to a focus on Service Maturity.

With their Service Maturity Model in OpsLevel, expectations and priorities are crystal clear, letting teams work more autonomously as they progress through checks and up levels in the rubric.

Building their Service Maturity Model in OpsLevel has also helped Convoy create leverage and avoid manual or repetitive work. Any new component or service added to their environment is automatically scored against the relevant best practices; no time is wasted tracking down the correct standards doc or manually creating or completing scorecards.

Try it Out Yourself

If you’re ready to bring stability and predictability to your architecture, without sacrificing the agility and autonomy development teams need to do their best work, request your OpsLevel demo today.

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